Returns & Refunds

We pride ourselves on offering a personalised and in depth skin consultation prior to purchase. If you are unsure of which products/regime may be right for you, we recommend emailing our customer service team prior to purchase at enquires@biologi.com.au Biologi is a revolutionary formula, very unique to anything else on the market and we are unable to offer returns, refunds or exchanges on open/used products due to hygiene standards and the purity and potency of ingredients used.

If after commencing Biologi you feel your skin is going through a detox please reach out to our wonderful customer service team for guidance.

In the unlikely event that you have an allergic reaction to Biologi we request that you discontinue use of the product immediately and email a picture of the reaction to enquires@biologi.com.au so we can further assist.

Biologi will accept returns if you have been sent an incorrect or faulty product, we just ask you provide proof of purchase (order receipt), and a photo within 7 days of the shipment.

Biologi is not responsible for return of shipments or reimbursement of lost packages or damaged products, if you wish to make enquiry regarding tracking of a parcel that has not arrived then you must do so within 21 days of placing your order.

Biologi reserves the right to deny a refund on products that have been previously used. Please note, returning an item may invalidate the promotions or discounts applied to the order including but not limited to shipping discounts. For products purchased from a stockist, please consult their store policies.

Sale and special promotion items are considered final sale.