Returns & Refunds
We pride ourselves on offering a personalised and in depth skin consultation prior to purchase. If you are unsure of which products/regime may be right for you, we recommend emailing our customer service team prior to purchase at firstname.lastname@example.org Biologi is a revolutionary formula, very unique to anything else on the market and we are unable to offer returns, refunds or exchanges on open/used products due to hygiene standards and the purity and potency of ingredients used.
In the unlikely event that you have an allergic reaction to Biologi we request that you discontinue use of the product immediately and email a picture of the reaction to email@example.com so we can further assist.
Biologi will accept returns if you have been sent an incorrect or faulty product, we just ask you provide proof of purchase (order receipt), and a photo within 7 days of the shipment.
Biologi reserves the right to deny a refund on products that have been previously used. Please note, returning an item may invalidate the promotions or discounts applied to the order including but not limited to shipping discounts. For products purchased from a stockist, please consult their store policies.